Examples of Change Management KPIs

Change management KPIs (key performance indicators) allow businesses and companies to evaluate and track their performance and success rate relevant to the change initiative project. Analyzing various KPIs would help you to measure the effectiveness of the change project and make necessary adjustments to make sure it reaches its goals and objectives. Today, we’ll discuss examples of change management KPIs; their various benefits, steps involved in building change management metrics and KPIs.

Benefits of Change Management KPIs

• KPIs measure and analyze the effectiveness of the change program
• Offers an insight into how good their change processes are working
• Recognizes key areas that need improvement and adjustment for change project
• Managing issues and problems that are causing delays and disruptions
• Increase the acceptance rate of the change project by showing tangible results
• Great tool and measure to amplify the company’s performance
• Necessary tool for implementing effective changes

Steps in Developing Change Management Metrics and KPIs

• Know the type of changes you want to implement; developmental, complete transformation, or the change model that you are following
• Setup your goals and objectives that you want to achieve; digital transformation, improving productivity, or sales
• Selecting metrics and KPIs for measuring performance
• Choose a KPI for every area and define how it works and measures for clarification
• Mention timeline and responsibility along with KPIs and metrics

KPIs for Change Management 

Let’s discuss the main KPIs for change management and they’re as follows;

• Adherence to the timeline
• Benefits of ROI and realization
• Project KPI measurement
• Observing behavioral change
• Adherence and compliance reports
• Employing utilization report
• Tests, training participation, and effectiveness measurement
• Survey result of employee satisfaction level
• Feedback of employees
• Communication effectiveness
• Employee participation, acceptance, and engagement measures
• Employee readiness assessment results

Top Examples of Change Management KPIs

Some of the main examples of change management KPIs and they’re as follows;

Employees & Team Performance KPIs

As the name implies, this KPI allows the company’s leadership and management to measure and evaluate the performance of employees and change team members. It lets the company know that how quickly employees and team members are adopting changes. However, some of the main examples of KPIs for measuring team and employee performance are as follows;

• Number of employees satisfied with the adopted changes
• Request received for technical support
• Number of times receiving complaints and feedback from employees
• Employees adopting the changes successfully like; digital adoption platform

Organizational Performance KPIs

These KPIs help the company’s leadership and management to measure and analyze the overall result and performance of the change project of the entire organization. However, some of the main examples of KPIs for measuring organizational performance are as follows;

• Cost of executing changes
• On-time achievement of goals and sub-goals
• Number of satisfied customers with changes
• Achieved result of every sub-category of goals in percentage
• Higher organizational productivity in percentage
• Successfully implemented the changes in numbers

Change Communication KPIs

These KPIs help the company’s managers and leaders to measure and analyze the change in communication channels and networks. What message company’s employees and stakeholders understand and what type of improvement and adjustments do they need? However, it also lets them know what type of communication channel is working and relevant. Some of the main examples of KPIs for measuring change in communication channels are as follows;

• A number of employees Shared their feedback
• Stakeholders and employees know the reason for the change project
• A number of stakeholders and employees received a message
• Consultation meetings organized number of times
• Spreading awareness about activities and conducting meetings

Training Programs KPIs

This KPIs evaluates and analyzes the efficiency and effectiveness of the training program and engaging with employees. Learned skills, knowledge, and expertise are necessary for implementing changes. Some of the main examples of KPIs for analyzing training programs are as follows;

• A number of employees learned new skills and expertise
• Employees and workers participating in the new training programs
• The company organized the number of training sessions

Change Adoption Rate KPIs

Change adoption rate KPIs outline the number of employees and team members who have implemented and embraced the changes. It also allows you to analyze the integration and acceptance rate of the change project. You can calculate the adoption rate by determining the total number of people who have fully accepted the changes. Some of the main steps involved in measuring the change adoption rate and they’re as follows;

• Clearly defining the targeted employees, unit, or department
• Setting the criteria for the change adoption rate; sales targets, completed training programs, or following new systems and processes
• Gathering data for employees who have filled the adoption criteria by surveying
• Calculating the adoption rate

Conclusion: Examples of Change Management KPIs |Change Management KPIs Examples |Change Management Metrics and KPIs 

After an in-depth study of the examples of change management KPIs; we have realized change management metrics and KPIs are highly significant for measuring growth. If you are learning about change management KPIs examples; then you should keep in mind the abovementioned examples, benefits, and metrics.